Questions? You’ve come to the right place! Here are the answers to our most commonly asked questions.
When will my order ship?
Most orders ship within 72 hours, with the exception of preorders and orders placed on a non-business day. You will receive a shipment confirmation email when your order is being prepped for shipment, your order will ship within 24 hours from the time of receipt.
Do you ship overseas and to P.O. boxes?
We currently ship to the U.S. and Canada. We will ship to P.O. boxes as well as APO / FPO addresses.
Do you accept returns or exchanges?
Yes, we do. Returns and/or exchanges must be made within 7 days (1 week) of receipt of the item, as shown in the item tracking history. The purchaser is liable for return shipping, and we are happy to make exchanges for items that do not fit properly. We do not process refunds. Returns will be processed as a store credit for the same amount as the item purchased, less shipping costs. Store credits do not expire.
If you need to make an exchange, please fill out this form.
Can you change my shipping address after an order is placed?
We cannot guarantee it, but we’ll certainly try. If you made a mistake on your shipping address please email me at firstname.lastname@example.org with your order # and info, and I’ll do my best. Due to the volume of orders we receive, no promises!
I forgot to apply my coupon code! Can you add it after my order has been placed?
Unfortunately we cannot apply coupon codes once your order has been placed.
Do you offer upgraded shipping?
Yes, we do! Please email me at email@example.com BEFORE placing your order and we will review express shipping methods.
Can I send a note with an order I placed?
Yes, absolutely! If you are sending a package to someone other than yourself and would like a note to be included, please leave your note in the NOTES section at checkout and we’ll be sure to add it.
Do you offer local pickup?
Yes, we do! Please email me at firstname.lastname@example.org for details.
Do you replace defective items?
You bet. We want you to get what you paid for, and be happy with your purchase. We will replace defective items within 14 days (2 weeks) of receipt as shown on the product tracking. Please email me at email@example.com with any defective item issues.
Do you do collaborations or sponsorships?
Yes, we do! Please fill out this form.
Can I submit design ideas?
Yes, you sure can! Please fill out this form.
Do you offer wholesale?
Please email us at firstname.lastname@example.org
Can I purchase your t-shirts blank?
Unfortunately no, our garments are only available with our exclusive designs.